Careers at Oxbury

The compliance manager is a crucial role within the risk oversight and regulatory relations division, responsible for delivering specific elements of the bank’s Risk & Compliance plan and running a small but dedicated team. The role holder may also act as Data Protection Officer.

The role holder will provide advice and guidance on all aspects of financial regulation and lead the second line oversight activity that helps to ensure that the bank operates within risk appetite.

For more information and to apply, click here.

We’re looking for driven individuals with exceptional customer service skills to join our team to deliver a high quality service; which is defined as quick, efficient, polite and effective communications and execution of the farmer facing tasks. In the role you will resolve inbound and outbound customer queries, offering solutions and building great customer relationships.

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This role requires strong interpersonal communication skills, analytical thinking with the ability to collect, organise, analyse, and distribute significant amounts of information with attention to detail and accuracy. Ability to be proficient at queries, report writing and presenting findings.

You will work closely day to day with the Internal and External field-based Agricultural Relationship Managers, report back discrepancies within the CRM workflow system, have skills and experience of managing own time whilst working as part of a wider team.

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Responsible for supporting the sales team in delivery of the business plan by receiving finance proposals Responsible for undertaking defined process steps to check companies and individuals through our onboarding journey, this includes performing all due diligence checks and you will need to have the ability to investigate any queries escalating with our compliance area if required.

You will be responsible for generating finance and security documentation and progressing your deals to pay out. First class communications skills will deliver exceptional service to both the customers and broker networks.

For more information and to apply, click here.

Working as part of our operations team in our Chester office, the Lending Onboarding officer’s main priority will be managing cases through our onboarding journey for our lending products.

This includes performing all due diligence checks and you will need to have the ability to investigate any queries escalating with our compliance area if required.

Our lending business is mainly secured by putting in place either Agricultural Charges, Land or Building Charges. The role requires building rapport and working closely with the Relationship Managers in instructing external solicitors and valuers. Management of your own cases through the process will mean working closely with the Oxbury credit team, external solicitors, or Land Registry in obtaining the necessary documents to be completed. Queries relating to titles are to be communicated to the Relationship Manager for a swift resolution. Oxbury aims to provide a refreshing service, one way we do this is by delivering on completion dates.

For more information and to apply, click here.

The primary focus of the Savings Officer is to support the Account Management Team, in providing a swift onboarding of personal and business customers together with allocating payments to account and managing customer queries and tasks involving more time consuming processes, for example Business Onboarding, POA & Deceased.

The Account Management team will perform an outbound telephone communication function for the swift resolution of customer queries. It is imperative that end to end processes are followed to ensure a good customer outcome and minimise potential complaint volume.

The Savings Officer will adhere to SLAs in relation to (but not limited to) email response times, work queues and task due dates.

The Savings Officer will also be expected to remain available for the overflow of calls/webchats into the Savings team.

The activities and requirements of the role may change over time. Therefore, the Savings Officer will need to be flexible and able to adapt to a fast-paced and changing environment.

For more information and to apply, click here.